Choose your piece, select a size where one is required, and add it to your cart. At checkout you'll enter your delivery address and pay securely. You'll get an email confirming the order straight away, and a second email with tracking once it's dispatched.

We process payments through PayGate, which supports major credit and debit cards as well as instant EFT from most South African banks. Your card details are entered on their secure environment and never touch our servers.

An account makes it much easier to track your order, save pieces to a wishlist and start a return later. All we need is your name, email address and a password — no phone number, no social login.

Yes. Every price is in South African Rand (ZAR) and includes VAT at the applicable rate unless the product page says otherwise. Delivery is shown separately at checkout before you pay.

Yes, at no charge, as long as the order hasn't been dispatched — just email us as soon as possible. Bespoke pieces can be cancelled free within 24 hours of ordering; after that work has usually started.

We do. Send us your idea — a sketch, a reference image, or just a description — along with your budget and the date you need it by. We'll come back with a design proposal and a quote before any work begins.

Our pieces are handcrafted, so orders are typically dispatched within 5–10 business days. Bespoke commissions take longer and we'll give you a timeline upfront. Delivery time after dispatch depends on your location.

Free on all orders — no minimum spend, no delivery fee, ever.

Yes. Every order ships with an insured, tracked courier and requires a signature on delivery. Please make sure someone will be at the address to receive it.

You'll receive tracking details by email as soon as your parcel leaves our workshop. You can also see the status of every order under My Account.

We've served international clients since 2006. Email us with the piece and destination country and we'll quote you on shipping and let you know what duties or import taxes to expect — those are payable by you on arrival.

Note it on the delivery slip before signing if you can, and email us photographs of the packaging and the piece within 48 hours of delivery. We'll lodge the claim and sort it out.

Yes. Because you're buying online, South African law gives you 7 days from delivery to cancel without giving a reason. We extend that to 14 days for unworn pieces returned in their original packaging with all certificates.

Bespoke and custom pieces, engraved items, rings that have been resized, pierced earrings once the hygiene seal is broken, and loose stones cut to your specification. This doesn't apply if the item is faulty or isn't what you ordered.

Once your return reaches us we inspect it within two to three business days, then refund within 10 business days to your original payment method. Your bank may take a further few days to reflect it.

Most rings can be resized. Your first resize within 30 days of delivery is free — after that a workshop fee applies and we'll quote you first. Full eternity bands, tension settings and some gemstone designs can't safely be resized, and we'll tell you upfront if that's the case.

Ask us before you order and we'll help you measure at home, or arrange for a jeweller near you to size your finger. Getting it right the first time is much easier than resizing later — and a resized ring can no longer be returned for a change of mind.

Under the Consumer Protection Act you can return a defective piece within six months of delivery, and you choose whether we repair it, replace it or refund you. That covers genuine manufacturing faults — not accidental damage or normal wear.

Yes. We source our diamonds, gemstones and precious metals through channels committed to responsible practice and human rights, and we've built those relationships over nearly two decades of trading from Kimberley.

Both. Each product page states clearly which one a piece contains. Laboratory-grown diamonds are chemically and optically identical to mined diamonds — the difference is origin and price, not sparkle.

Certification is provided where applicable, and the certificate travels with the piece at delivery. Where a grading report exists, the details on that report are the authoritative description of the stone. Keep it safe — you'll need it for insurance and for any future return.

Very close, but natural stones are individual. Colour, inclusions and the way light moves through a stone vary from piece to piece, and studio lighting and your screen both affect how a photograph reads. That variation is the nature of the material, not a flaw.

Take pieces off before swimming, exercising, gardening, sleeping or using cleaning products, perfume and hand sanitiser. Store them separately so harder stones don't scratch softer ones, and clean gently with warm water, mild soap and a soft brush.

Get in touch with photographs and any certificates you have, and we'll let you know what's possible.

Use the reset link on the sign-in page and we'll email you a way back in. If the email doesn't arrive within a few minutes, check your spam folder or contact us.

Only what's needed to process your order and run your account. We never sell your data. The full detail is in our Privacy Policy, which follows POPIA.

Yes — email us and we'll close it. Tax law requires us to keep invoice records for at least five years, so those specific records are retained even after your account is closed.